Social Media should be an integral part of online marketing. It is becoming increasingly important for businesses, and an opportunity thus exists to directly listen to and engage with your clients. We can manage your social media platforms and advise you on how to respond to any situation, turning it into a positive one.
Creating a Facebook Page, Twitter profile or a YouTube channel is not always the best starting point. We simply help you understand the different social networks and platforms, explore how your customers use them and decide what social networks are right for you and your customers. We offer consulting services on how to manage your social media strategy in a manner that fits your specific needs.
The next step is to find out what your customers are talking about. This is called ‘listening’. This process is about delving into the different social networks and understanding what customers are saying about your product, your industry, and your services. We take the most important phrases and topics people in your business are talking about and create a relevant report to help you categorise this information.
The next step is to start to engage your audience. We help you to explore the different ways in which this can be done, through both social media and blogs.